Returns & Exchanges
At Old Faithful Shop, we take pride in the quality of our home goods and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.
Initiate Your Return
Contact our customer support team with your order number and the reason for the return to receive a Return Authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing